Commercial clarity

Warranty and shipping terms agreed before order

Product condition, test scope, warranty and transport method are connected. Final terms are written into the quotation or proforma invoice.

Warranty scope

Coverage length and exclusions depend on the model, condition and quoted supply.

Keep serial numbers, test evidence, packing photos and a clear issue description.

Antistatic and shock-resistant materials are selected for the product type.

Courier, air freight or other routes are quoted by destination and order profile.

Warranty process

1
Confirm terms
Review the warranty period, product condition and exclusions shown on the order documents.
2
Report the issue
Send the serial number, fault description, test evidence and relevant system details.
3
Technical review
We review the records and may request additional diagnostics or return inspection.
4
Resolution
Repair, replacement, credit or another remedy follows the confirmed order terms.

Shipping preparation

Destination country, city and postal code

Preferred courier or freight method

Business or residential delivery address

Special carton, pallet or shipping-mark requirements

Requested trade terms, if applicable

Import duties, taxes and local clearance charges are not assumed unless specifically included in the written quotation.